Dealing with Jill from Lakeland has been a breeze. She's super good at comms, always answering emails and messages super fast. A very reactive person. I planned my alps to ocean trip at the last minute as I wanted to make sure I had a good window of good weather. I pretty much called Jill at 3pm saying I would be in Twizel the next hour! She met me at the hotel an hour later, I picked my bike, she gave me the paniers and we met the next day to head to Mount Cook. It all went great. And goodness, the trip was magic. Fabulous landscapes. But it was hard work, long hours in the saddle, some crossing of streams with high flow, pushing through pavers, but in the end that was an adventure. Camping in the wild along the lake pukaki with no one around. Just loved the experience and highly recommend it to anyone who wants to see wild NZ rather than the NZ with many tourists around. Jill is lovely and I really enjoyed using her services. She even came to pick me up and this other cycling buddy met along the way when she heard the Ohau weir was closed. A+++++